Q:  I get error 1721/2 when I try to install SpyWall.

A.  This error happens if the user installing SpyWall does not have administrative privileges.

Q:  After SpyWall installation, the Internet Explorer window does not come up.

A.  You may have a spyware that is interfering with SpyWall. Use the SpyWall application to remove the spyware first. For removing some rather difficult spyware, it may be necessary to run the scan after rebooting in "Safe mode".

Q:  How do I remotely install SpyWall?

A.  You can install SpyWall remotely by using the Trlokom central manager (TCM) via the ADMIN$ share. Alternatively, you could use SMS from Microsoft.

Q:  How can I upgrade the SpyWall software?

A.  Click the "About SpyWall" tab in the advanced configuration and then click on the "Upgrade" button.

Q:  How do I download the latest spyware definitions to SpyWall?

A.  Click the "Live Update" button in the SpyWall toolbar. Same button is available under the "About SpyWall" tab in the advanced configuration window.